Delivery & Returns

Season's Greetings! Please note that our offices will be closed for holidays between 18/12/24 and 05/01/25. We will deal with orders/enquiries made in this period from 06/01/25.

Orders for stock items placed up to noon on 17/12/24 will be despatched as normal. Orders for personalised items need to be completed no later than 11th December if despatch is required before the Christmas period closedown.

We use a number of couriers to distribute our products including Royal Mail, Parcelforce, DPD, FedEx and DHL. Most of our outbound consignements are managed by Diamond Logistics and you should take note of communications from these companies.

This site has been designed to calculate available postage options based on the weight, size and value of your order. At checkout you will be asked to select your country for delivery and shown the available options for your order.

We are able to arrange delivery worldwide but you will need to contact us for a quote or use the ‘Get Quote’ feature at checkout if you want us to send goods outside of our usual Mainland UK delivery area.

You will need to pay additional charges for deliveries outside of the UK. You may need to pay additional charges for delivery of heavy or bulky items to the  Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

Mainland UK is defined as excluding the following postcodes:

Zone 2: Scottish Highlands and Islands = All postcodes beginning AB31, 33-38, 45, 52-56, FK17-21, HS1-9, IV1-3, 10-28, 30-32, 36, 40-49, 51-56, 99, KA27-28, KW1-17 PA20-38, 41-49, 60-80 PH17-26, 30-44, 49-50, ZE1-3. At Checkout you must select United Kingdom (Scottish Highlands and Islands) as the delivery country.

Zone 3: Northern Ireland = All BT postcodes: Isle of Man = All postcodes beginning IM: Scilly Isles TR21-25. At Checkout you must select United Kingdom (Northern Ireland, Isle of Man, Scilly Isles) as the delivery country.

Zone 4: Channel Islands (Guernsey, Alderney, Sark, Jersey) = All postcodes beginning GY or JE.  At Checkout you must select United Kingdom (Channel Islands) as the delivery country.

Despatch

For stock items, if we receive your order before 10 am on a working day we aim to despatch goods within two working days. Orders received after 10 am may not be despatched until a working day later. For personalised products (lettered vehicle signs, business cards and stationery etc.) we suggest you allow 7-8 working days (Mon-Fri)  from order (or from confirmation of acceptance of proof if you have requested one). If your order contains both stock and personalised items, they will be despatched as one parcel when your personalised goods are ready.

Shipping options

We know from customer feedback that our commitment to a reliable and efficient service is more important to you than cost cutting on delivery. For your peace of mind and ours we normally use a tracked service that requires a signature on delivery (see our Terms and Conditions).

Royal Mail: Orders under 2kg will be despatched using economy Royal Mail 2nd Class mail or Tracked 48 service requiring signature on delivery. Your goods will usually be delivered within 3-7 working days of despatch but note as this is NOT a scheduled service (Royal mail states 'delivery aim', not guaranteed) we can not specify a delivery date. There are different charging levels according to the weight and value of your items. If items you want are time critical, we strongly recommend you choose the appropriate courier delivery option at checkout. 

Courier Delivery: If you select courier delivery at checkout we use a '1 working day from despatch scheduled service' (Monday to Friday excluding public holidays or other office closures e.g. for holidays) as standard. This should mean delivery being made within 1-2 days allowing for geographical location, seasonal variation in capacity and the odd sorting error at courier hubs). If you provide a valid mobile phone number or email address at checkout you will be advised when your goods are scheduled for delivery and may amend the delivery date or give permission (at your own risk) to 'leave safe' if required. Note that we do not guarantee delivery times or date (see below).

Bulky items such as full size roof signs can ONLY be sent by courier at the rate specified for your geographical area - if you select the wrong option at checkout your order is likely to be delayed until our next bulk economy carrier collection which can be up to ten days from ordering.

If goods don’t arrive: If you do not receive your goods when expected please contact us immediately. Note that our couriers may return goods to us after an unsuccessful delivery attempt if you do not contact them to arrange re-delivery or collection of your goods from them. Your choice of delivery method may be restricted to our courier service if your order exceeds the maximum weight and/or value for Royal Mail delivery. Note that working days exclude weekends and bank holidays.

At our discretion we may elect to send your goods by a method other than you select if, for logistical reasons, we believe your goods will arrive sooner or more securely by the alternate method. At our discretion regular customers may be upgraded to priority service at no extra charge.

Delivery

All deliveries are made by a third party and delivery times are therefore out of our control and can’t be guaranteed by us. If you have ordered stock items (non-personalised) you should contact us if you have not received your items within 7 working days so that we can investigate any potential problem (such as delivery attempted but card not left). Note that we can only track a Royal Mail recorded item after an attempted delivery has been made and may need to wait until 14 days after despatch before being able to investigate non-delivery of an item. For personalised products please contact us if your goods have not been received by 10 working days from order (or from confirmation of acceptance of proof if you have requested one).

Postcodes outside mainland UK

Scottish Highlands & Islands and Northern Ireland, Channel Islands (GY and JE postcodes), Scilly Isles: Please note that because of their geographical location scheduled courier services may take up to 48 hours longer to reach their destination than for mainland UK customers and will generally be sent on a 2-day service.

Exceptions

Maximum weight: Although most of our couriers permit single parcel consignments of up to 30kg weight, for your safety and ours we prefer to despatch goods in parcels of maximum weight approx. 20kg. This may mean that your order is split into two or more parcels which may not necessarily arrive at the same time. If you receive a part order and have not been advised by us of any delay, please contact us so that we can track your delivery.

If your order exceeds our normal range for value or weight we may need to use an alternate delivery service. If this happens you can still complete your order and request a quote. We will contact you with details of appropriate shipping options, details of shipping costs, and any additional discounts that may apply. If you or your company wishes to place a particularly large/wholesale order it is sensible to speak to us by telephone beforehand so we can advise stock levels, any additional discount that may apply and an anticipated completion date for your order.

Returns

We want you to be happy with the goods you receive from us. Our reputation depends on your expectations being met and exceeded! Our attention to accurate description of goods and determination to give our customers sound advice mean that we very rarely have returns to deal with.

Should you need to return an item, please contact us for advice first. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 non-business customers may have a right to return goods within 14 days of them being delivered without giving any reason – see our Terms and Conditions. Stock items may only be returned if they are unused and can be returned to us in ‘as new’ condition. You must tell us by email or letter that you intend to return one or more items from your order. We will acknowledge your correspondence and deal with your return in line with our Terms and Conditions.

Note that any item you return is sent at your own risk and you should ensure that your return is tracked and that you are appropriately insured against loss or damage in transit. This means you may need to pay for Recorded Delivery, Special Delivery or use a courier service.